Shipping Policy

  • All prices hierloum.com include shipping TO the customer. Customers are responsible for return shipment on any item they want to return. Returns will incur a 25% restocking fee.
  • Due to porch-theft, ANY orders shipping to a residential address will require a signature. If you cannot be available to sign for your shipment, FedEx will return it to us and you will NOT be reimbursed for the shipping... sorry, it's a sad reflection of the times and we can no longer afford to accept the costs of stolen merchandise.
  • All orders are available for pick up FOB our facility unless being shipped. No orders will be allowed to leave our facility unless full payment is made.
  • Freight companies are notorious for damaging goods and leaving you on the hook after you’ve signed for them. *DO NOT let the trucking companies pressure you into signing until you have inspected order.
  • Although we do our best to meet your delivery time requirements, we cannot guarantee completion by an exact date.
  • Our products are designed for and sold to Commercial businesses, meaning utility and economy are our main focus. All non-commercial orders are sold as-is, where-is with no claims accepted. Our products may not meet your specific needs in terms of design, functionality, etc. as the needs of an individual are different than the needs of a business.

ADDITIONAL FEES

  • Shipping rate quoted is for accurate as long as order doesn’t change, including change of address, incorrectly entered address, zip code, etc. in which case the customer is expected to pay any difference between what is quoted and what is actually charged by the shipping company. RCG may send a supplemental invoice for any differences in this case and by placing your order, you agree to cover these costs.
  • Pallet deliveries will be delivered "curbside" only, which means you will be required to move the merchandise into your facility. IF you request that the driver move the items for you or the driver voluntarily offers, there is typically a charge of up to $200 and you will be required to pay that as mentioned above.
  • Storage Fees on any items not shipped out within 72 hours of notification that order is ready to ship = $5/day.